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Erez Kikin-Gil | Interaction + Design

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The UX Radar “ measuring the user experience

the-user-experience-honeyco.gifMore then two years ago Peter Morville published The User Experience Honeycomb which gives a holistic view of the users experience by segmenting it to seven core facets.

  • Useful “ the product/service usefulness to the stakeholders.
  • Usable “ the product/service ease of use.
  • Desirable “ the emotional aspects that the use of the product/service carries.
  • Findable “ the product/service information structure efficiency.
  • Accessible “ the product/service adaptability to people with disabilities.
  • Credible- the trustworthiness of the product/service.
  • Valuable- the importance of the monetary or other qualities of the product/service to the sponsors.

The UX design process is an adaptive and a social process, as Tom Moran noted in Everyday Adaptive Design. It is a collaborative effort that involves many stakeholders such as the user, the designer, the cultural, business and technological context. Each one of them influences the design process and consequently the product/service. Time is also an important factor as product development is usually done by cycles or steps. While the UX Honeycomb is useful to explain what the user experience is and what the assets it is composed from, it is not intended to be used to describe individual product/service. In order to illustrate the specific UX properties of a product/service and to be able to visualize then a new tool is necessary. Based on the UX Honeycomb, I have designed a UX evaluation tool “ the UX Radar. This tool allows evaluating products/services and clearly seeing their similarities and differences from a UX perspective. It also allows seeing changes in the product/service design process and monitoring the UX evolution.
user-experience-evaluation2.gif
The following example shows how the UX Radar looks like. The UX values are positioned on each corner. The numbers states the UX values from 0 (lowest) to 10 highest. A high level UX value will reach to the border of the hexagon. The values can be measured using a heuristic evaluation or with user research and with other product stakeholders.
The UX Radar can also be used to measure different products. Seeing the differences between competitive offerings can clearly indicate which product stands out and in which aspect. Note that based on user or the stakeholders™ needs, some values are more important than others. You can download the UX Radar tool from here > the-ux-radar_measuring-the-user-experience.xls